Care Plans
Someone looking after it
Updates, backups and uptime checks, with small edits done by someone who knows your site. Cancel any time.
VAT included. First month today, then monthly.
Monthly
Who it's for
- Your site is live and you do not want to think about it.
- You have been left without support by a previous developer.
- You change opening hours, prices or team often.
- You want a human to reply when something breaks.
Who it's not for
- You do not have a site yet. Start with Website Design.
- You want to manage everything yourself. You may not need a plan.
- You need 24/7 emergency cover. Priority gives same-day fixes in working hours, not round-the-clock.
What's included
Updates
Software and plug-in updates applied and tested.
Backups
Regular backups, with a restore if something goes wrong.
Uptime monitoring
We are told when your site goes down.
Security checks
Basic hardening and malware scans.
Content edits
Hours per month on Standard and Priority.
Monthly report (Standard and Priority)
What we did, what we found.
Same-day fixes (Priority)
During working hours.
Quarterly UX review (Priority)
A look at how people use the site.
How you pay
First month today, then monthly. Cancel any time, effective at the end of the paid month.
Pick a package
Care Plans. First month today, then monthly. Cancel any time, effective at the end of the paid month. Cancel any time, effective at the end of the paid month. Refunds and Cancellations.
How a month works
- Day 1
Plan starts. We check your site and set up monitoring.
- Through the month
Updates, backups and checks run in the background.
- Whenever you ask
Send edits by email. We reply within one working day.
- Month end
Your report arrives (Standard and Priority). Renewal is automatic. Cancel any time.
Unused edit hours do not roll over.
Three plans, defined by hours and response
Scroll sideways to compare
| Feature | |||
|---|---|---|---|
| Updates | Yes | Yes | Yes |
| Backups | Yes | Yes | Yes |
| Uptime monitoring | Yes | Yes | Yes |
| Content edits per month | No | 1 hour | 3 hours |
| Response | Within 1 working day | Within 1 working day | Same day |
| Monthly report | No | Yes | Yes |
| Same-day fixes | No | No | Yes |
| Quarterly UX review | No | No | Yes |
What a monthly report includes
Updates applied, backups confirmed, uptime for the month, edits made and hours used, anything we recommend, and what we will do next month.
Illustration of a monthly report.
Questions about Care Plans
All questionsNo. Email us. The plan ends at the end of the month you have paid for.
Usually yes. We check it first. If it cannot be looked after safely, we tell you before you pay.
Changing text, swapping images, adding a page or updating prices. Design changes and new features are quoted separately.
Yes. Cancelling a plan changes nothing about ownership.
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