Refunds and Cancellations

In short

• Project deposits are refundable within 14 days if work has not started.
• Scheduled sessions can be rescheduled free up to 24 hours before.
• Care Plans can be cancelled at any time.
• Audits are refundable before work begins.

Your 14-day right to cancel

If you are a consumer, you have 14 days from the date you order to cancel without giving a reason. If you want us to begin work during those 14 days, you will ask us to, and you will pay for the work done up to the moment you cancel, in proportion to the full price. If we have not started, you are refunded in full.

Project deposits (Website Design, E-commerce, Landing Pages, Redesign)

• Before work starts: the deposit is refunded in full.
• Once work has started: you can cancel at any time. We refund the deposit minus the value of the work done, which we calculate against the package phases (Brief, Design, Build, Review, Launch) and show you in writing.
• The balance is due at launch. We do not refund the balance after launch, except where a statutory right applies or the delivered work does not match the agreed scope and we cannot put it right.

Website Audits

• Before we start the review: full refund.
• After we start: no refund for work done. If the report is not what we agreed, tell us, and we will put it right or refund you.
• A report that has been delivered is not refundable, unless the law says otherwise.
• By ordering an audit you ask us to start the work within the 14-day period, and you understand that you lose your right to cancel once the service has been fully performed.

Care Plans

• Cancel any time by emailing support@askprodesign.com.
• Cancellation takes effect at the end of the month you have paid for. We do not refund the current month, except where a statutory right applies.
• You keep ownership of your site whether you cancel or not.

Rescheduling and cancelling sessions

For a scheduled session, such as a walkthrough call or a project kick-off workshop:

• Reschedule or cancel free of charge up to 24 hours before.
• Within 24 hours, a late fee of 50% of the session's price may apply. For the 60-minute walkthrough call that is based on the extra €160 charged for it (€450 less €290). For a kick-off workshop, no fee applies, but your start date moves to the next available slot.

If something is wrong

If the work we deliver is not as described or is not of satisfactory quality, tell us. We will fix it or, if we cannot, refund you in the proportion that is fair. Your statutory rights under the Consumer Rights Act 2022 are not affected.

How to ask for a refund

Email support@askprodesign.com with your order reference (it starts with APD-). We reply within one working day and refund to the original payment method within 14 days of agreeing it.

Test mode

While checkout is in test mode, no real payment is taken, so nothing is refundable. Orders placed in test mode are not contracts for work.